Policies

Privacy and Security Statement

How to Contact Us

We want to assure you that Black River Flooring Corp. is dedicated to protecting your privacy. Please feel free to contact us at any time if:

• you have any questions or comments about this Privacy and Security Statement,
• you wish to access and/or correct your personal information

You can contact us by calling us at 1-888-856-5548, faxing us at 1-608-526-1166, e-mailing us, or writing us at (please include your e-mail address and phone number with your correspondence along with the information needed to support your request):

Black River Flooring Corp.
742 Amy Dr.
Holmen, WI 54636

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web server.

Disclosure of Personal Information

Personal Information Disclosure: Black River Flooring Corp. will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein.

Electronic Mail

We will also gather your personally-identifiable information when you send us an e-mail. We will use this information to respond to your e-mail.

Staff

When you call our Staff about a product, delivery, an installation, a billing question or for customer service, you may be asked for information that identifies you along with additional information we need to help us promptly answer your question, such as your name, address, email address and a phone number where we might contact you. We may retain this information to assist you in the future.

Collection and Use of Personal Information

We may collect personal information that you provide us when you:

• Purchase, order, return, exchange or request certain information about our products and services;
• Request warranty or product damage claim services;
• Contact our Staff via e-mail or telephone to obtain product or sales information;
• Visit our Site or participate in a feature of our Site, such as information request form submission;
• Provide us with comments or suggestions.

Company Policies

Website Errors

Blackriverfloors.com does not guarantee the accuracy, completeness or reliability of information appearing on the Site. The Site may contain errors and omissions relating to product description, pricing and availability. We reserve the right to correct or update errors or omissions and to change information at our discretion without prior notice. We also reserve the right to cancel an order for a product in the event of an error or omission in the description of such product, including but not limited to incorrect pricing information, carton quantities or product dimensions (nominal measurements); whether due to a typographical error, an error in information received from our suppliers, or otherwise.

Product Color Representation

Product Color Variation
Samples and web images are not directly representative of an exact product color. Products of nature will always contain some level of natural color variation.  We strive to correctly represent our products on the website with the best of our abilities. We understand that color is very important to most of our customers, and that products can and will appear differently to different people under many circumstances including lighting and existing room colors, along with the products natural color variation.  We strongly suggest that if color is a very important aspect of your project, that you order a 1-3 carton amount and lay it out in the rooms to be installed. This is the best method to ensure the product color meets you expectations.

Copyright

Black River Flooring Corp. and its suppliers retain all right, title and interest in and to all content (and all compilations thereof), including without limitation, any text, music, sound, photographs video, images, illustrations, icons, graphics, headers, typefaces, data, inventory information, databases or software, that appears on blackriverfloors.com (the "Site"). The Site is protected by U.S. and international copyright law. No right, title or interest to any of the Site is transferred to you by your use of the Site. You may access and view the Site solely for personal, noncommercial purposes. You may copy limited portions of the Site solely by page caching or printing and solely for personal, noncommercial use, provided that (i) you do not make such Site available to any third party and (ii) you do not remove any proprietary notice from such Site, or alter the Site in any way. You may not: modify, delete, add to, or create derivative works of the Site. You may not publish, distribute, transmit, broadcast or frame the Site in any manner; copy or post the Site for public display; collect, re-purpose or reuse any data or product listings contained in the Site; sell or attempt to sell the Site; exploit the Site for your own purposes; or make derivative use of the Site or its contents. You agree to use the Site and all related services only for lawful purposes and not to allow others to use your account for any unlawful purpose. Use of the Site in violation of any applicable law, regulation, ordinance, or other rule imposed by any governmental authority is prohibited. Blackriverfloors.com EXPRESSLY PROHIBITS UNAUTHORIZED THIRD PARTY LINKING TO Blackriverfloors.com

Product Returns:

No returns will be accepted on moldings, accessories, overages, unused product, Lot Specials or non-stocked items without approval from management. Some instances may arrise where we will accept returns on any order, but this is at our sole discretion. It is your responsibility to accurately measure for your project and ensure that you have enough product to cover your project needs without going over. Any returns approved by management will be subject to a 30% restocking fee and all shipping and handling charges for return freight. Under no circumstances, will returns be allowed for installed materials. Installation of the product will be considered your acceptance of the product AS-IS and no requests for returns will be entertained after prodict has been installed.

Order Cancellations or Refunds:

Refunds and Cancellations-

No Refunds will be offered on Discontinued Merchandise or Lot Specials. In the event that you need to cancel your order Please contact us ASAP: toll free at 866-857-5548.

Cancellations-
You may cancel your order at any time without penalty if the following conditions exist.
1. Your item is a regular stock item and is not a special order item.
2. Your order has not shipped.

In the event that you need to cancel an order after it has shipped contact us immediately.  You will be responisble for all freight costs as well as re stocking charges for the item.  You may not cancel orders or return items that are "Special Order" not regularly stocked items and custom flooring.

Due to changes that can occur in production lots returns will not be allowed after 30 days. If the order has been shipped you will be responsible for all freight charges incurred to you as well as the freight charges for the return of the merchandise.

Conditions of returns-
1. Only materials in original and unopened packaging will be considered for return.
2. No returns will be accepted without a Return Authorization Number.  (Numbers will be given at the sole discretion of Black River Flooring Corp.)
3. The return must be for all of the materials purchased.  We can not accept returns for unused materials (product overages)
4. All returns are subject to a 30% restocking fee.
5. Customers returning items are responsible for all shipping costs associated with the original order as well as  return freight cost.
6. Refunds will be made in the same form of payment as originally used to pay for the order within 14 business days of receiving the items in our warehouse.

Moldings and Accessory items-
We can not accept returns on moldings or open cartons of materials. Wood and cork floors are products of nature and natural color variation can be expected. Moldings are not typically made by the same companies that manufacture the flooring products.  Moldings are meant to be coordinating and to be as best of match as possible.  If you need an exact match for moldings of flooring we suggest that you fabricate moldings directly from the flooring which you ordered.

The Return policy is good for a period of 30 days from date of purchase, after 30 days we can not accept returns on any orders. Site images may not be accurate due to the various types and settings of monitors. Samples are available for verification of milling and finish details.